Terms and Conditions
● You must be 25 years of age or older to book a reservation, please note that some properties require a minimum age of 30.
● We do not offer properties as event venues. Properties are available for lodging accommodations. The use of the house for any activity other than lodging could be grounds for expedited eviction or other legal action. Seek approval before you book. The cancellation policy applies to booked reservations that are canceled by the property manager due to the inappropriateness of intended use.
● This total document discloses the full policy regarding how reservations are managed, and what responsibilities you are accepting when you book a property.
THIS IS A VACATION RENTAL AGREEMENT UNDER THE NORTH CAROLINA VACATION RENTAL ACT. THE RIGHTS AND OBLIGATIONS OF THE PARTIES TO THIS AGREEMENT ARE DEFINED BY LAW AND INCLUDE UNIQUE PROVISIONS PERMITTING THE DISBURSEMENT OF RENT PRIOR TO TENANCY AND EXPEDITED EVICTION OF TENANTS. YOUR SIGNATURE ON THIS AGREEMENT, PAYMENT OF MONEY, OR TAKING POSSESSION OF THE PROPERTY AFTER RECEIPT OF THE AGREEMENT, IS EVIDENCE OF YOUR ACCEPTANCE OF THE AGREEMENT AND YOUR INTENT TO USE THIS PROPERTY FOR A VACATION RENTAL.
Ivy Property Group, LLC. is a Property Management Company. Ivy Property Group, LLC. (Hereinafter the agent) is a real estate agency which brokers short term vacation rental contracts between clients (property owners) and customers (vacation renters). The properties are private homes, condominium units, cottages, and cabins. When you book a property, you enter a real-estate contract with the property owner. Neither the agent nor the owner is responsible or liable for any loss of the renter`s personal property or bodily injury or damage of any nature from any cause to the renter (including his guests, licensees, or invitees). The agent is not responsible for lake conditions, insects, rodents, flies, or other pests, weather conditions, road conditions, power outages, acts of God, criminal activities, economic downturns, political changes, or any other activity, event or condition beyond its control.
All reservations require a payment of at least fifty percent (50%) of the reservation total (including the Security Deposit) for confirmation. The balance of the reservation shall be due upon the due date disclosed in the cancellation policy notice on the property page. Reservations made within the final balance due date must be paid in full and charged with a credit card (Visa, MasterCard, American Express or Discover). Your reservation becomes a guaranteed reservation upon monies paid on your account that complies with the reservation requirement and final balance due date (restrictions apply). Reservations are subject to a processing fee, applicable taxes, a cleaning fee, other service fees, and damage waiver, among other potential fees. A security deposit may be required.
3) RESPONSIBLE PARTY
The persons whose credit cards are used to pay for the reservation accept responsibility for all occupants complying with rental policies, procedures, and restrictions. The responsible party must be at least 25 years of age and is required to stay in the property for the time reserved. Aside from normal wear and tear, the responsible party is responsible to pay for any damages to the property or its contents during property possession under the vacation rental agreement. If damages or excessive cleaning appears to be the result of negligent or deliberate actions or omission, the responsible party agrees to a deposit being charged to the credit card to be held in trust until damages are covered. If multiple credit cards are used to pay for the reservation, all card-holders are equally responsible for the total cost and also for damages. The responsible party is liable for damages caused by negligent, intentional, or omitted actions.
BE FAMILIAR WITH THESE TERMS AND SEEK APPROVAL BEFORE BOOKING IF THERE IS ANY QUESTION REGARDING THE APPROPRIATENESS OF YOUR RESERVATION. RESERVATIONS MADE BY PERSONS NOT MEETING THE MINIMUM AGE REQUIREMENT, OR RESERVATIONS BOOKED FOR A PROHIBITED INTENDED USE, MAY FORFEIT ALL MONEY PAID TOWARD THE RESERVATION.
4) DAMAGE INSURANCE
All reservations require purchase of the damage Insurance.
**I give permission to the property manager to use a third-party to screen my identity and check criminal databases to confirm my reservation. Complete terms regarding the guest screening can be provided by the property manager. You may receive an email to complete your screening. Please check your spam inbox for this email and contact the property manager if you have any questions.
5) CLERICAL ERRORS
The agent reserves the right to cancel a reservation if the house was erroneously priced, made available for fewer nights than the minimum allowed by the owner, or other clerical errors. If the reservation is canceled because of a clerical error, the customer is entitled to a full refund. Clerical errors are rare. To avoid the potential of cancellation under this policy, you may ask for a review and confirmation of your reservation.
6) CANCELLATION POLICY
You may cancel within 60 days of your arrival to receive a full refund if you book directly with Ivy Property Group, LLC. If you book on VRBO, Airbnb, or another platform the cancellation stands under the platform's cancellation policy.
7) RENTAL CAPACITY
Please check the number of people each property sleeps as detailed in the online property description. The maximum occupancy stated on the property page represents the MAXIMUM number of people, including children, allowed to occupy the property. Please provide our office with the names and ages of all the people who will accompany you to this rental. You will be prompted to comply with this requirement via email.
8) EVENTS, GATHERINGS FOR UNRELATED GROUPS, AND HOUSE PARTIES WARNING
Properties are available for lodging accommodations. We do not offer properties as event venues. We do not rent for house parties or events that include accommodating more than the published maximum occupancy. Gatherings and reservations hosting unrelated groups must be approved. Certain conditions may apply. If your plans include a gathering or involve hosting occupants whose age range and make-up may be construed as a gathering, please seek approval before booking the property. Acceptable arrangements are determined at the sole discretion of Ivy Property Group, LLC. Reservations that appear to include an unapproved gathering may be canceled. The cancellation policy would apply. Indications that cause concern would be the whole group being in the same age range, not related, or associated with groups that are historically linked to partying.. The cancellation policy applies to booked reservations that are canceled by the property manager due to inappropriateness of intended use.
9) CHECK-IN / CHECK-OUT
CHECK-IN: (READ CAREFULLY) All properties have either a coded entry, or a lockbox, so there is no need to come to the office to pick up a key. Normal check-in time is 4:00 PM. During holidays and busy seasons, check-in time will vary depending on Housekeeping's workload. Please call the office within 1 hour of arrival to your property to report any damages or other issues, otherwise, you may be held responsible for previous guests' damage.
CHECK-OUT: You must vacate the property no later than the published check-out time on the last day of your reservation. Cleaning services are included with your reservation.
CHECK-OUT PROCEDURES: A general cleaning of the property plus linen service is included. The following check-out procedures are the responsibility of the guest:
● Upon departure, please place all used dishes, glassware and silverware in the dishwasher, put in soap, and turn it on. Pots and Pans should be cleaned separately.
● Tenants are expected to collect and deposit trash in outdoor trash containers (or that may be in the garage), and not leave a mess.
● Please report damages before departure.
10) USER ERROR, LOCK-OUTS, AND LOST KEYS
All systems are checked to confirm they are working prior to each arrival. Call our office to seek service if an advertised amenity ceases to function. There may be a charge for service if the cause of the malfunction is user-error. If a key is lost, there will be a $100 charge.
11) EQUIPMENT FAILURE AND OTHER INCONVENIENCES
All equipment and advertised amenities should be in working order. Please report any equipment problems to the office immediately. Please be patient if you encounter any inconveniences. Maintenance staff are motivated to serve you and will address issues as quickly as ability and resources allow. The timing of solutions will be affected by when the malfunction occurred, limited authority to affect change, the availability of specialists, and the demands on staffing resources at the time the issue occurs. No refunds will be offered if part or all of these services are unavailable.
The agent reserves the right to substitute accommodations if circumstances require. Circumstances include but are not limited to acts of nature, malfunctions, or other accidents or incidents that render a property uninhabitable. In the event that a property becomes unavailable, the agent will contact the tenant to offer alternative properties or a full refund.
13) ITEMS LEFT IN PROPERTY
Ivy Property Group, LLC is not responsible for items left in rental properties. It is important to check thoroughly before departing to avoid leaving your belongings. Items found but not claimed within 2 weeks of departure date will be donated to charity.
14) OWNER'S CLOSETS OR OTHER LOCKED AREAS
It is normal for a portion of the property to be locked and unavailable for guest use. Locked closets or other areas are reserved for storage of the owner's private property. Locked areas are not included with a reservation. Entry to locked areas of the house will be considered illegal trespassing.
Under special circumstances, it may be necessary for the agent to enter the property during reasonable hours for any purpose connected with the repair, care or management of the property.
16) WHAT IS PROVIDED AT THE HOUSE UPON ARRIVAL
All properties are set up for light housekeeping. Beds are made with clean linens and one towel is provided for each guest. If you require more than a single towel per guest, it is recommended that you bring towels from home. Ivy Property Group, LLC. provides a starter roll of toilet tissue, paper towels, hand soap, dish soap, and trash bags. You may need to bring supplies from home or plan to purchase these items to be properly stocked for the duration of your stay. Kitchens should be stocked with kitchenware and tableware sufficient for basic meal preparation. Specialty cookware is not guaranteed to be available at the property, and thus should be packed by you if necessary.
17) TENANT DUTIES
Tenant agrees to be a polite and conscientious neighbor, and to comply with all obligations imposed by the Vacation Rental Act with respect to maintenance of the premises, including but not limited to keeping the premises as clean and safe as the conditions of the premises permit and causing no unsafe or unsanitary conditions. Tenant agrees to not use the premises or amenities for any activity or purpose that violates any criminal or copyright law or governmental or local regulation, including noise ordinances, local parking restrictions, and illegal use of the internet. Tenant's breach of any duty contained in these terms and conditions shall be considered material and shall result in the termination of tenancy. Ivy Property Group, LLC will cooperate with any investigation of illegal activity that seeks to hold perpetrators responsible.
18) MANDATORY EVACUATION
If state or local authorities order a mandatory evacuation of an area that includes the premises, the tenant shall comply with the order. Upon compliance, the tenant will be entitled to a refund of the prorated rent for each night that the tenant is unable to occupy the premises because of the order.
19) EXPEDITED EVICTION
If the tenancy created hereunder is for 30 days or less the expedited eviction procedures set forth in the Vacation Rental Act will apply. The tenant may be evicted under such procedures if the tenant: (i) holds over in possession after the terms of the tenant's rental agreement has expired, (ii) commits a material breach of any provision of the agreement (including any addendum hereto) that according to its terms would result in the termination of the tenant's tenancy; (iii) fails to pay rent as required by this agreement; or (iv) has obtained possession of the premises by fraud or misrepresentation.
20) INDEMNIFICATION AND HOLD HARMLESS: RIGHT OF ENTRY; ASSIGNMENT
Tenant agrees to indemnify and hold harmless the agent and the owner from and against any liability for personal injury or property damage sustained by any person (including the tenant's guests) as a result of any cause unless caused by the negligent or willful act of the agent or the owner, or the failure of the agent or the owner to comply with the Vacation Rental Act. The tenant agrees that the agent, the owner, or their respective representatives may enter the premises during reasonable hours to inspect the premises, to make such repairs, alteration or improvements thereto as the agent or owner may deem appropriate, or to show the premises to prospective purchasers or tenants. Tenants shall not assign this agreement or sublet the premises in whole or part without the written permission of the agent. There is a disclosure on the property page if a camera is inside the premises. Acceptance of terms and conditions is acknowledgment and acceptance of this information by the tenant.
21) NO SMOKING
ALL of our properties are NON-SMOKING properties. You may not use smoking or vaping products of any kind inside the properties. If any sign of smoking or vaping is found inside a property, the responsible party accepts responsibility for odor remediation, and possibly to reimburse the property owner for time off the market, should remediation require extended time.
22) AMERICANS WITH DISABILITIES
The properties in our vacation rental program are privately owned residences, and NONE of the properties meet the standards to be ADA Compliant.
Please note that our properties do not allow pets. If any occupant is found to be in violation of this rule, the guest is subject to forfeiture of the right to remain at the property for the term of the reservation. A $500 fee will be charged plus any cost for repairs or damages will be applied to your credit card.
24) FURNISHINGS & EQUIPMENT
Every effort has been made to assure that the description of the property is accurate. We cannot be responsible for changes made from time to time to the furnishings or equipment. Our vacation properties are privately owned and reflect the tastes of the property owners. The conditions and furnishings will vary. No refunds can be given based upon dissatisfaction of a property’s décor or condition.
25) WATERCRAFT (BOAT / JET SKI) RENTAL
There are properties that have boats and/or jet skis parked at the dock or boat slip. THEY ARE NOT TO BE USED DURING YOUR STAY!
Guests will be responsible for securing their own boat or jet ski rental with a local company and the guest assumes all risk involved with such rental. Lake levels for Lake Norman can change at any time. It is recommended that the guest check with local watercraft rental companies to get information on lake levels at the time of their reservation. Ivy Property Group, LLC does not guarantee a guest’s use of watercraft at any given property if the water level of Lake Norman is lower than normal. No refunds will be given for the inability to use a watercraft due to a low lake level.
26) WATER SAFETY
It is the guest’s responsibility to learn about safety precautions, warning signs of water conditions, and safety procedures concerning swimming in or being around the lake and/or a swimming pool. Guests agree to have a responsible adult supervising minors while they swing in the lake and/or pool. The guest is hereby notified that a lake and/or pool can be dangerous, and the guest accepts fully the risks involved. The guest is further notified that using the property, pier, dock or any supplied kayaks, tubes, paddle boards, and similar at the lake can be a hazard. There are no rails to prevent a fall into the lake. It is recommended that life preservers of proper size and fit be worked at the waterfront.
27) WATER & SEPTIC
Most of the vacation homes on Lake Norman are connected to a well and septic tank for their water and sewer source.
WATER: If a property is connected to a well, this means that water pressure may fluctuate when multiple water sources are being used at the same time. This is not considered an emergency and is normal for sinks or showers to have lower pressure when there is a higher demand on the system.
SEPTIC: Toilets can be sensitive with septic systems. Keep all plumbing fixtures free of sanitary wipes, including but not limited to baby and cleaning wipes as well as paper towels and feminine products. Garbage disposals also must be used cautiously with septic systems. DO NOT pour cooking grease into any garbage disposal or sink and DO NOT put large amounts of food down the garbage disposal. Grease and food should be disposed of in the trash can to avoid damaging the garbage disposal or septic system.
28) SECURITY ALARMS & CAMERAS
Please be advised that some properties have
security systems in place that may include the use of cameras. These cameras are visible to guests and may be located inside or outside the property. The systems that utilize cameras are for security purposes only.
ALL RESERVATIONS MADE VIA THE WEB HAVE ACCEPTED AND AGREED TO ALL TERMS IN THIS AGREEMENT IN FULL BY CHECKING THE BOX IN STEP 1 OF THE RESERVATION PROCESS. YOU CANNOT GET TO STEP 2 OF THE RESERVATION PROCESS AND PAY FOR YOUR RESERVATION WITHOUT CHECKING THIS BOX.
IF THIS RESERVATION WAS MADE WITH Ivy Property Group, LLC. THROUGH ANY MEANS OTHER THAN THE ONLINE RESERVATION SYSTEM, THIS AGREEMENT IS EMAILED TO YOU ALONG WITH YOUR RESERVATION CONFIRMATION. WHILE PAYMENT OF MONEY, OR TAKING POSSESSION OF THE PROPERTY AFTER RECEIPT OF THE AGREEMENT, IS EVIDENCE OF YOUR ACCEPTANCE OF THE AGREEMENT AND YOUR INTENT TO USE THIS PROPERTY FOR A VACATION RENTAL, YOUR RESERVATION IS NOT GUARANTEED AND CONFIRMED UNTIL RECEIPT OF A STATEMENT OF ACCEPTANCE FROM THE EMAIL ADDRESS ASSOCIATED WITH THE RESERVATION.
I agree to abide by the rules and policies herein as well as those pertaining to the property I am renting. Failure to adhere to the rules and policies may result in forfeiture of my deposit and/or denial of occupancy without refund. I agree with the rules and policies concerning the use of the hot tub. I will not bring a pet to a property that does not allow such. I understand that my property is not equipped with air conditioning unless otherwise stated on the internet listing. I authorize the use of my credit card for any damages incurred during my tenancy.
I agree that this is a legally binding document and I have read and agreed to all terms and conditions in this document.